Reception Skills - Training Course
About This Course
This course covers vital theory and practical techniques for all aspects
of reception staff skills.
Who Should Attend?
Everybody who works in a customer facing environment – in particular those
staff that work a front desk, a reception area, those who answer the
telephone. In fact anybody who is a first point of contact.
Course Objectives
To highlight the importance of good customer care and to gain skills in
dealing with difficult people and how to deal with complaints effectively.
Course Overview
Welcome and introduction, followed by:
The role of the receptionist |
A vital team member |
|
Principles of good customer care |
How to meet and greet |
|
The importance of image |
How to portray confidence and competence |
|
Organising the reception |
Essentials of good communication |
|
Listening skills |
Dealing with difficult people |
|
Handling complaints |
The difficulties of using the telephone |
Practical scenarios to recap key points
Assessment – written and practical
Course Details
| Duration
|
1 day |
| Certificate
|
Certificate of completion
provided |
| Course Title |
Reception Skills |
| Course Ref
|
HR012RS |
Supporting Information
Download PDF brochure for this course
Print course details
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