Customer Service - Training Course
About This Course
This course covers vital theory and practical techniques for all aspects
of customer service.
Who Should Attend?
Front line staff and/or those personnel who deal with customers in any
capacity and who wish to improve their performance. In addition, it is
also perfect for personnel who wish to build customer goodwill and enhance
the service they offer.
Course Objectives
To provide an understanding of the principles of offering a quality
service. To be able to identify opportunities to excel and offer
outstanding service. It will ensure provide students with the tools to be
able to deal with complaints constructively (win-win outcomes) and to
recognise the importance of colleagues as customers.
Course Overview
Welcome and introduction, followed by:
What makes outstanding service |
Verbal and non-verbal communication |
|
Identifying opportunities to excel |
Creating customer loyalty |
|
Projecting the right image |
Barriers to effective customer service |
|
Constructive complaints |
Letting people down, positively |
|
Adapting principles to your service |
|
Practical scenarios to recap key points
Assessment – written and practical
Course Details
| Duration
|
½ day |
| Certificate
|
Certificate of completion
provided |
| Course Title |
Customer Service |
| Course Ref
|
HR009CS |
Supporting Information
Download PDF brochure for this course
Print course details
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