Bespoke Training Courses
Please find below a list of the most common questions we are asked. These
should answer any queries you may have, however if you cannot find the
information you need here, please feel free to
contact us and we will help you with your enquiry.
How do I book a course?
How and when do I pay?
Where is the training held?
What time does the
training start and finish?
Who does the training?
Are the courses certificated?
How many delegates
will be on the course?
What should I wear?
Can delegates be contacted?
How do I book a
course?
We have tried to make it as simple as possible to book to a course and all
the details you need can be found in our
how to book section.
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How and when do I
pay?
Our terms of business include details of how and when to pay. For more
information, please see our full how to
book
section.
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Where is the
training held?
Generally, the training is conducted at your venue providing suitable
arrangements can be made, however if this is not possible, a different,
mutually acceptable location will be used. We also have use of dedicated
training facilities in Birmingham.
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What time does the
training start and finish?
Our courses start at either 9am or 9.30am. Half day courses finish at
either 12.30pm or 1.00pm and the full day courses will finish at 4.30pm or
5pm, unless otherwise stated. However, we are extremely flexible and are
normally able to alter these times to meet your needs. Evening and weekend
sessions can also be accommodated (please ask for more details).
Courses that last a full day will include a lunch break and there will
also be short comfort breaks in the morning and afternoon. You will
receive a full course itinerary, along with your booking confirmation
prior to the course.
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Who does the
training?
All of the Gateway Training team are fully qualified trainers, with vast
training and industry experience. All our first aid trainers have a
paramedic background or are Registered General Nurses. Further details,
and personnel profiles can be provided if required.
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Are the
courses certificated?
Each course will include a practical or written assessment and
certificates will be issued to all successful delegates. The certificate
is personalised to the delegate which details the course they have
completed.
A number of the courses are not formally assessed as they are
attendance courses only (however we do include group discussions to assess
whether the students have absorbed the information).
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How many delegates will
be on the course?
We strictly control delegate numbers to ensure that the high quality of
training is constantly maintained and in doing this, each delegate can be
confident that they will gain the best possible training. Numbers do vary
from course to course – but there are normally around 8 to 15 delegates.
Numbers on our bespoke training courses are often dictated by the client.
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What should I wear?
We find that delegates are most comfortable wearing smart casual clothing
and this is most suitable for completing practical exercises.
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Can
delegates be contacted?
We respectfully request that mobile phones are switched off during
training sessions however, during breaks delegates are welcome to make any
calls they need to. Additionally, we provide contact number(s) that can be
used in case of an emergency and the trainers will get any messages to the
relevant people.
The training we provide is designed to ensure all students complete
their course and then can return to their day-to-day activities with
greater confidence in their understanding and ability.
If you cannot find the information you need here, please feel free to
contact us and we will help you with your
enquiry.
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